How to fix “error while retrieving information from Server [DF-CHARTA-01]

There are lots of Android phones users suffer from error message "error while retrieving information from Server [DF-CHARTA-01]" when browsing Google Play Store and we'll explain how to solve this problem by applying the following steps:

Solve “error while retrieving information from Server [DF-CHARTA-01] problem

Method 1-delete cache and data for Google Play Store

• Go to settings > applications > All > search for Google store
• click Clear cache and also click clear data
• Now go to settings > applications > All > Google Play Services
• click Clear cache and also click clear data
• Go to settings > applications > All > Google Framework Services
• click Clear cache and also click clear data

See also : Fix error 410 in YouTube app

Method 2: Remove Google account and re-add it

• Settings > accounts > Google > remove account
• Then add Google account
• Settings > accounts > add account, put your account in Google.


See also:

• Fix "Error retrieving information from server. [RH-01]" in Play Store
• How to fix error "connection timed out" in Google Play